UK GDPR Compliance
Chander Hills Pet & Dog Services is committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This page explains how we handle personal data under this law and outlines your rights as a data subject.
Scope and Applicability
This compliance page applies to all visitors of our website, chanderhillswd.co.uk. While we do not operate a user registration system or maintain a database of personal information, we may collect limited personal data through website interactions such as contact forms, cookies, and server logs.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
- Right of access: You may request confirmation of whether we hold your personal data and obtain a copy of it.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to restrict processing: You may request we limit how we use your data under certain conditions.
- Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, commonly used format.
- Right to object: You may object to our processing of your data based on legitimate interests, including profiling.
How We Comply
We do not store personal data beyond what is necessary for immediate communication purposes. Any data submitted via our contact form is used solely to respond to your inquiry and is deleted after 30 days unless you request otherwise. We use only essential cookies for basic website functionality and analytics, with no tracking or profiling.
Data We Process
The personal data we may process includes:
- Name
- Email address
- Phone number
- IP address (via server logs)
- Cookie identifiers (for site functionality)
This data is collected only when you voluntarily submit it via our contact form or interact with our website.
Legal Basis for Processing
Our processing of personal data is based on legitimate interest — specifically, to respond to your inquiries and improve our website’s usability. We do not process sensitive data or engage in automated decision-making.
How to Exercise Your Rights
To exercise any of your rights under UK GDPR, please contact us directly at [email protected]. Include your full name, the right you wish to exercise, and any relevant details about your interaction with our website. We will respond without undue delay.
Response Timeframes
We are required by UK GDPR to respond to your request within one month of receipt. In complex cases, we may extend this period by two further months and will inform you within one month if this is necessary.
No Discrimination Policy
We will never deny, charge, or provide a different level of service to you because you have exercised your rights under UK GDPR. Your rights are protected, and we respect your choices.
Updates and Changes
We may update this page periodically to reflect changes in law or our practices. Any material changes will be posted here with an updated effective date.
Contact Information
If you have any questions, concerns, or requests regarding your personal data under UK GDPR, please contact our data protection point of contact:
Jenna Silverwood
1 Park Place, Burke Avenue, Castlepark, Malahide, Co. Dublin, Ireland
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection: ico.org.uk.